Type of data we collect :
Name, professional address, telephone number, e-mail address, activity, serial number of the device, follow up of any maintenance on the device, date of training, financial data (for France only).
Where they are kept and how they are used :
We keep our customer’s data through our internal software B APPLI as well as in an internal Excel file.
They are used to :
be able to follow up the maintenance of the devices and be able to repair them in optimal conditions;
prove the notified body that we are able to contact our customers in case we need to inform them about any technical or security problem on the devices and that we are able to organize a repatriation if necessary.This is a Norm requirement according to the EN 13485, for medical devices.
The data maybe used to inform customers about news regarding the NeuroCryoStimultion technology :
New device or option
In that case, if customers decide not to be contacted any more, they just have to inform Cryonic at the following address : firstname.lastname@example.org about it and the company will cancel that option.
In France only , the data can be used to :
insure the gas deliveries: In that case your data (professional name, address of delivery and telephone number) can be communicated to the gas supplier and/or the forwarding agent. We certify that we have an agreement with all subcontractors to insure the privacy of your data.
send you, your invoices and organise payments by direct debit with a previous agreement from you
Cryonic Medical commits itself in not using any information about customers for other reason than, technical, security and norms requirements regarding traceability and vigilance and for transmitting information regarding NeuroCryoStimulation technology, protocols or devices.
We will not sell your data to any third parties or share them with any external organism or subcontractor apart from the ANSM or any official national organism or health ministry in case of problem or with the gas supplier or the forwarding agent for the unique purpose of delivery. In any case Cryonic Medical will make sure that customer’s data will be protected.